Pickndrop is a fast and reliable parcel delivery service in Dhaka. We offer instant pickup, live tracking, secure digital payments, and timely delivery—without cash-on-delivery.
Effective Date: 01 December 2025
Last Updated: 01 December 2025
Pickndrop (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Pickndrop mobile applications, website, and related services.
By using Pickndrop, you agree to the terms of this Privacy Policy.
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🔶 1. Information We Collect
1.1 Personal Information (User & Driver)
We may collect the following information:
• Full name
• Mobile number
• Email address
• Profile photo (optional)
• Government ID (drivers only)
• Vehicle information (drivers only)
1.2 Location Information
• Real-time GPS location for delivery pickup, drop-off, and route optimization.
• Driver location is continuously tracked during active deliveries for safety and transparency.
1.3 Delivery Information
• Pickup address
• Drop-off address
• Parcel details (weight, category)
• Delivery images (optional)
1.4 Payment Information
• Digital payment confirmations
• Wallet transactions
• Transaction logs
(We do NOT store or access your full bank card details.)
1.5 Device Information
• Device model
• Operating system
• IP address
• App usage analytics
• Crash logs
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🔶 2. How We Use Your Information
We use your information to:
• Provide and manage parcel delivery services
• Match users with the nearest available driver
• Enable live tracking and delivery updates
• Verify user and driver identity
• Process secure digital payments
• Prevent fraud and unauthorized activities
• Improve app performance and customer support
• Send service notifications and updates
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🔶 3. Sharing of Information
We do not sell or rent your personal information.
We may share information with:
3.1 Drivers
• User name
• Pickup and drop-off location
• Contact phone number (only for delivery communication)
3.2 Users
• Driver name
• Vehicle details
• Live tracking
• Driver contact number
3.3 Service Providers
Trusted partners who help us:
• Payment processing
• SMS/OTP delivery
• Cloud hosting
• App analytics
3.4 Legal Obligations
We may disclose data:
• If required by law
• To protect our users
• To prevent fraud or threats
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🔶 4. Location Data Policy
Pickndrop collects location data:
• To assign nearest drivers
• For live tracking
• For accurate route navigation
• For driver safety
Drivers must allow background location access only during active deliveries.
Users’ location is collected only when creating a delivery request.
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🔶 5. Data Storage & Security
We use industry-standard security measures to protect your data, including:
• Encrypted communication (HTTPS)
• Secure cloud storage
• Access control and authentication
We do not store sensitive financial information.
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🔶 6. User Rights
You may:
• Update your profile information
• Request data deletion
• Request a copy of your data
• Disable location services (though delivery may not function correctly)
To exercise your rights, contact us at:
📧 support@pickndropbd.com
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🔶 7. Children’s Privacy
Pickndrop is not intended for users under 18 years of age.
We do not knowingly collect information from minors.
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🔶 8. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the app after changes means you accept the updated policy.
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9. COD Policy
No Cash-on-Delivery (COD) Policy
Pickndrop operates strictly as a parcel delivery platform. We do not collect product payments on behalf of customers or merchants. Our riders are authorized to handle delivery fees only, not product value.
This policy ensures:
All users must pay any applicable service or delivery charges directly through the Pickndrop platform or to the rider as instructed. No rider will request or accept COD payments for products.
By using Pickndrop, you agree to our No-COD policy.
🔶 10. Contact Us
For questions about this Privacy Policy or your data, contact us:
📧 support@pickndropbd.com
🌐 www.pickndropbd.com
